shopper33 wrote on 07-02-2013

Worst Shopping Experience

What has happened to after sales service these days, I recently purchased quite an expensive item from this store, given that most of their range is for an older clientèle, i did manage to find one thing in the store which was a bit younger, the shop assistants bent over backwards to help me supplying me various hats and headpieces (very expensive, and I did find it a bit intimidating at times, like you were being backed into a corner to buy) , whilst choosing the item I had made it quite clear that I was not 100% sold on the item and that I had another item in a different shop in mind. Even though I had made this clear to 2 shop assistants at no point did they inform me that you could not return the item let alone get a refund. When I did return to the store to return the item after waiting for 20 minutes to be seen, even though there was only one other customer in the shop and 4 staff members I was treated with complete and utter disrespect, when i enquired as to the returns policy as I could not see it displayed anywhere in store nor on receipts as these are hand written, the shop assistant lifted a collection box and point to a piece of paper taped to the counter, how any customer is expected to see this when it is clearly hidden out of sight is beyond me. The shop assistant then responded to every comment i made and every question I asked with the same sentence "you picked it, you loved it" whilst smirking and laughing at me to the point where I had to leave the shop in tears. I have never in all my life been treated so badly, and made to feel so small in front of staff and customers. I would not recommend shopping here or at least if you do ensure that you are entirely happy with your purchase as they do not want to know you after they have your money. I found the whole experience to be very upsetting and demeaning and the stark contrast of attitudes on both visits was astounding.