Anonymous wrote on 11-03-2011

Horrific service!

Absolutely terrible service! The staff are impolite, unhelpful, a nightmare to get hold of and there Out of Hours emergency phone number is rarely answered. The girl Judith is unbelievably cheeky, rude and disorganised, regularly arguing with us about times and dates of calls which we made to them when we needed help and there was no response i.e. Her job. We had ongoing problems with our gas boiler which needed proper work to fix, it was never done and 141’s engineers just kept coming out an doing a botch job to get it running again. One of the times it broke down over the weekend and we couldn’t get through to the ‘Emergency out of hours number’ we ended up having to call out an engineer ourselves and pay for it ourselves as we didn’t want to have no heating or hot water all weekend and for Monday morning going to work. We were told by this non 141 boiler engineer that the boiler was unsafe and that he, by law, had to disconnect the gas from it. Then after the weekend and after a lot of hassle trying to get an engineer from 141 to come at a time when we could meet (we actually work during the day, unlike 141 Letting Agents) they did there usual botch job and got it working… Until it broke down again. Just in case anyone out there is thinking about renting Apartment 17 Shaftesbury Court, 3 Marcus Ward Street, Belfast from these jokers, be warned… - The boiler WILL break down repeatedly as the work needed to be carried out has not been down (it involves taking the roof down and reinstalling the exhaust flume - a big job which also means doing work outside of the apartment, therefore the apartment blocks management services responsibility and we have already been told THIS WILL NOT HAPPEN). - There is also a problem with the plumbing meaning sometimes when the toilet is flushed or when someone else in the block flushes their toilet it sucks the water out of the U-Bends letting the stinking smells and fumes up from the sewers). -There are also several problems with damp from leaky showers in the flat. -If you want Sky, you’ll not be able to use Sky+ as there is a problem with how the dish is installed. -We were told they would put in new carpets when we moved in… That was 2 years ago. There was more chance of Aladdin flying in through the window on a magic carpet than that happening however! By the way, I put this part up as a warning for others as I would not wish this kind of service and treatment for £1000 a month on anyone! AVOID THIS ‘BUSINESS’ AT ALL COSTS!!!